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All Tracks
Closing Address
Plenary Session 1 - Barrels & Barrel-makers
Plenary Session 2 - Breaking the stigma
Plenary Session 3 - More than just lip service
Plenary Session 4 - Speaking truth to power
Welcome & Opening Address
Workshop Session A - Adding value
Workshop Session A - Caseworker Competency Framework
Workshop Session A - Customer centred approach
Workshop Session A - Proportionality in decision making
Workshop Session B - GDPR
Workshop Session B - Quality Assurance
Workshop Session B - Service Standards Framework: measuring and reporting performance
Workshop Session B - Supporting staff through the complaints process
Workshop Session C - Caseworker Competency Framework
Workshop Session C - Human rights approach
Workshop Session C - Reasonable adjustments vs Unreasonable behaviour
Workshop Session C - Rise of the robots

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