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All Tracks Plenary Session 1 - Barrels & Barrel-makers Plenary Session 2 - Breaking the stigma Workshop Session A - Caseworker Competency Framework Workshop Session B - Supporting staff through the complaints process Plenary Session 3 - More than just lip service Workshop Session C - Human rights approach Plenary Session 4 - Speaking truth to power Welcome & Opening Address Closing Address Workshop Session A - Proportionality in decision making Workshop Session A - Adding value Workshop Session A - Customer centred approach Workshop Session B - Service Standards Framework: measuring and reporting performance Workshop Session B - GDPR Workshop Session B - Quality Assurance Workshop Session C - Reasonable adjustments vs Unreasonable behaviour Workshop Session C - Caseworker Competency Framework Workshop Session C - Rise of the robots
Professional Practice Co-ordinator
Local Government & Social Care Ombudsman
Ombudsman Association Chair
Public Services Ombudsman for Wales
Head of Oversight & Communications
Scottish Legal Complaints Commission
Director of Intake & Assessment
Local Government & Social Care Ombudsman
Learning & Development Manager
Parliamentary & Health Service Ombudsman
Principal - Institutional Strategy
Equality and Human Rights Commission
Casework Professional Lead
Independent Office for Police Conduct
Senior Investigator
Service Complaints Ombudsman for the Armed Forces
Local Government & Social Care Ombudsman
Executive Casework Officer
Scottish Public Services Ombudsman
Group Manager
Information Commissioner's Office
Ombudsman for Children
Ombudsman for Children's Office
Head of Diversity and Inclusiveness FS UK
Ernst & Young LLP
Director of Policy, Legal & Governance
Public Services Ombudsman For Wales
Learning & Development
Parliamentary & Health Service Ombudsman
Senior Change Delivery Officer
Parliamentary & Health Service Ombudsman
Head of ADR & Senior Ombudsman
The Furniture Ombudsman
Lecturer in Dispute Resolution
Queen Margaret University
Caseworker Competency Framework Lead
Ombudsman Association