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  • All Tracks
  • Plenary Session 1 - Barrels & Barrel-makers
  • Plenary Session 2 - Breaking the stigma
  • Workshop Session A - Caseworker Competency Framework
  • Workshop Session B - Supporting staff through the complaints process
  • Plenary Session 3 - More than just lip service
  • Workshop Session C - Human rights approach
  • Plenary Session 4 - Speaking truth to power
  • Welcome & Opening Address
  • Closing Address
  • Workshop Session A - Proportionality in decision making
  • Workshop Session A - Adding value
  • Workshop Session A - Customer centred approach
  • Workshop Session B - Service Standards Framework: measuring and reporting performance
  • Workshop Session B - GDPR
  • Workshop Session B - Quality Assurance
  • Workshop Session C - Reasonable adjustments vs Unreasonable behaviour
  • Workshop Session C - Caseworker Competency Framework
  • Workshop Session C - Rise of the robots
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Welcome & Opening Address
Welcome & Opening Address
event_note
query_builder 12:00 - 12:10
place Highland Suite
card_travel Plenary
mic English
Welcome & Opening Address
Plenary Session 1 - Barrels & Barrel-makers
Barrels and Barrel-makers
event_note
query_builder 12:10 - 13:30
place Highland Suite
card_travel Plenary
mic English
Barrels and Barrel-makers
Workshop Session A - Customer centred approach
Workshop Session A - Customer centred approach
event_note
query_builder 14:30 - 15:45
place Arthurs Seat
card_travel Workshop Session
mic English
Workshop Session A - Customer centred approach
Workshop Session A - Caseworker Competency Framework
Workshop Session A - Caseworker Competency Framework
event_note
query_builder 14:30 - 15:45
place Craiglockhart
card_travel Workshop Session
mic English
Workshop Session A - Caseworker Competency Framework
Workshop Session A - Proportionality in decision making
Workshop Session A - Proportionality in decision making
event_note
query_builder 14:30 - 15:45
place Carlton
card_travel Workshop Session
mic English
Price: GBP 1.00
Tax: GBP 0.00
Total: GBP 1.00
Workshop Session A - Proportionality in decision making
Workshop Session A - Adding value
Workshop Session A - Adding value
event_note
query_builder 14:30 - 15:45
place Corstorphine
card_travel Workshop Session
mic English
Workshop Session A - Adding value
Workshop Session B - GDPR
Workshop Session B - GDPR
event_note
query_builder 16:10 - 17:25
place Carlton
card_travel Workshop Session
mic English
Workshop Session B - GDPR
Workshop Session B - Service Standards Framework: measuring and reporting performance
Workshop Session B - Service Standards Framework: measuring and reporting performance
event_note
query_builder 16:10 - 17:25
place Corstorphine
card_travel Workshop Session
mic English
Workshop Session B - Service Standards Framework: measuring and reporting performance
Workshop Session B - Supporting staff through the complaints process
Workshop Session B - Supporting staff through the complaints process
event_note
query_builder 16:10 - 17:25
place Arthurs Seat
card_travel Workshop Session
mic English
Workshop Session B - Supporting staff through the complaints process
Workshop Session B - Quality Assurance
Workshop Session B - Quality Assurance
event_note
query_builder 16:10 - 17:25
place Craiglockhart
card_travel Workshop Session
mic English
Workshop Session B - Quality Assurance
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