Sessions
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- All Tracks
- Plenary Session 1 - Barrels & Barrel-makers
- Plenary Session 2 - Breaking the stigma
- Workshop Session A - Caseworker Competency Framework
- Workshop Session B - Supporting staff through the complaints process
- Plenary Session 3 - More than just lip service
- Workshop Session C - Human rights approach
- Plenary Session 4 - Speaking truth to power
- Welcome & Opening Address
- Closing Address
- Workshop Session A - Proportionality in decision making
- Workshop Session A - Adding value
- Workshop Session A - Customer centred approach
- Workshop Session B - Service Standards Framework: measuring and reporting performance
- Workshop Session B - GDPR
- Workshop Session B - Quality Assurance
- Workshop Session C - Reasonable adjustments vs Unreasonable behaviour
- Workshop Session C - Caseworker Competency Framework
- Workshop Session C - Rise of the robots
Welcome & Opening Address
Welcome & Opening Address
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12:00
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12:10
Highland Suite
Plenary
English
Welcome & Opening Address
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Plenary Session 1 - Barrels & Barrel-makers
Barrels and Barrel-makers
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12:10
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13:30
Highland Suite
Plenary
English
Barrels and Barrel-makers
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Workshop Session A - Customer centred approach
Workshop Session A - Customer centred approach
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14:30
-
15:45
Arthurs Seat
Workshop Session
English
Workshop Session A - Customer centred approach
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Workshop Session A - Caseworker Competency Framework
Workshop Session A - Caseworker Competency Framework
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14:30
-
15:45
Craiglockhart
Workshop Session
English
Workshop Session A - Caseworker Competency Framework
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Workshop Session A - Proportionality in decision making
Workshop Session A - Proportionality in decision making
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14:30
-
15:45
Carlton
Workshop Session
English
Price: GBP 1.00
Tax: GBP 0.00
Total: GBP 1.00
Workshop Session A - Proportionality in decision making
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Workshop Session A - Adding value
Workshop Session A - Adding value
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14:30
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15:45
Corstorphine
Workshop Session
English
Workshop Session A - Adding value
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Workshop Session B - GDPR
Workshop Session B - GDPR
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16:10
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17:25
Carlton
Workshop Session
English
Workshop Session B - GDPR
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Workshop Session B - Service Standards Framework: measuring and reporting performance
Workshop Session B - Service Standards Framework: measuring and reporting performance
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16:10
-
17:25
Corstorphine
Workshop Session
English
Workshop Session B - Service Standards Framework: measuring and reporting performance
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Workshop Session B - Supporting staff through the complaints process
Workshop Session B - Supporting staff through the complaints process
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16:10
-
17:25
Arthurs Seat
Workshop Session
English
Workshop Session B - Supporting staff through the complaints process
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Workshop Session B - Quality Assurance
Workshop Session B - Quality Assurance
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16:10
-
17:25
Craiglockhart
Workshop Session
English
Workshop Session B - Quality Assurance
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