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Sessions

  • All Tracks
  • Plenary Session 1 - Barrels & Barrel-makers
  • Plenary Session 2 - Breaking the stigma
  • Workshop Session A - Caseworker Competency Framework
  • Workshop Session B - Supporting staff through the complaints process
  • Plenary Session 3 - More than just lip service
  • Workshop Session C - Human rights approach
  • Plenary Session 4 - Speaking truth to power
  • Welcome & Opening Address
  • Closing Address
  • Workshop Session A - Proportionality in decision making
  • Workshop Session A - Adding value
  • Workshop Session A - Customer centred approach
  • Workshop Session B - Service Standards Framework: measuring and reporting performance
  • Workshop Session B - GDPR
  • Workshop Session B - Quality Assurance
  • Workshop Session C - Reasonable adjustments vs Unreasonable behaviour
  • Workshop Session C - Caseworker Competency Framework
  • Workshop Session C - Rise of the robots
1527159600
1527159600 - 1527160200
Welcome & Opening Address
English

Welcome & Opening Address

Speakers
1527160200
1527160200 - 1527165000
Plenary Session 1 - Barrels & Barrel-makers
English
1527168600
1527168600 - 1527173100
Workshop Session A - Adding value
English
1527168600
1527168600 - 1527173100
Workshop Session A - Caseworker Competency Framework
English
1527168600
1527168600 - 1527173100
Workshop Session A - Customer centred approach
English

Workshop Session A - Customer centred approach

Speakers
1527168600
1527168600 - 1527173100
Workshop Session A - Proportionality in decision making
English

Workshop Session A - Proportionality in decision making

Speakers
1527174600
1527174600 - 1527179100
Workshop Session B - GDPR
English

Workshop Session B - GDPR

Speakers
1527174600
1527174600 - 1527179100
Workshop Session B - Quality Assurance
English

Workshop Session B - Quality Assurance

Speakers
1527174600
1527174600 - 1527179100
Workshop Session B - Service Standards Framework: measuring and reporting performance
English

Workshop Session B - Service Standards Framework: measuring and reporting performance

Speakers
1527174600
1527174600 - 1527179100
Workshop Session B - Supporting staff through the complaints process
English

Workshop Session B - Supporting staff through the complaints process

Speakers