25 years: Setting the Standard
The Ombudsman Association Conference: 24/25 May 2018

2018 Conference - Registration has now closed

The Association’s next Conference is being held on 24/25 May 2018.
 
The Conference will commence at 11.00hrs on Thursday, 24 May and concludes at 14.00hrs on Friday, 25 May.
 
The Association’s Annual Meeting for 2018, to which all Conference delegates are also invited, will take place before the Conference on 24 May from 10.00hrs until approximately 11.00hrs.

Fringe events have been arranged by two of our members earlier that week that delegates can attend.  For further information please go to the 'Fringe events' tab or click here.

Thank you to those who have already registered.  A briefing email covering all conference information and hotel/dinner arrangements will be sent out to delegates at the end of next week when registration has closed.
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Promoting Independent Complaint Resolution
The Ombudsman Association is a professional association for ombudsman schemes and complaint handlers, their staff and others interested in the work of independent complaint resolution.
24-05-2018
25-05-2018
12:00 - 12:10
add_box Welcome & Opening Address
12:10 - 13:30
add_box Plenary Session 1 - Barrels & Barrel-makers
14:30 - 15:45
add_box Workshop Session A - Adding value
14:30 - 15:45
add_box Workshop Session A - Caseworker Competency Framework
14:30 - 15:45
add_box Workshop Session A - Customer centred approach
14:30 - 15:45
add_box Workshop Session A - Proportionality in decision making
16:10 - 17:25
add_box Workshop Session B - GDPR
16:10 - 17:25
add_box Workshop Session B - Quality Assurance
16:10 - 17:25
add_box Workshop Session B - Service Standards Framework: measuring and reporting performance
16:10 - 17:25
add_box Workshop Session B - Supporting staff through the complaints process
17:35 - 18:30
add_box Plenary Session 2 - Breaking the stigma
10:30 - 11:30
add_box Plenary Session 3 - More than just lip service
11:45 - 12:45
add_box Workshop Session C - Caseworker Competency Framework
11:45 - 12:45
add_box Workshop Session C - Human rights approach
11:45 - 12:45
add_box Workshop Session C - Reasonable adjustments vs Unreasonable behaviour
11:45 - 12:45
add_box Workshop Session C - Rise of the robots
12:45 - 13:45
add_box Plenary Session 4 - Speaking truth to power
13:45 - 14:00
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